Iomega issues 2GB Jaz recall
- — 12 March, 1999 21:49
Iomega has issued a recall notice for all power supply units shipped with 2GB Jaz drives that have been in circulation in the market since November last year.
Faulty plastic used in the manufacturing of the external power supply unit's casing poses a potential risk to people handling the units, the company has announced.
According to Peter Dawson, Iomega country manager, Australia/New Zealand, a third-party supplier of the power supply units for Iomega used a different, "cheaper" plastic from what Iomega specified.
The change was made without the authorisation of Iomega, he said, and causes in certain situations the casing to split open exposing internal electronics.
Iomega is not aware of any injuries resulting from the faulty power supply units, said Dawson: "The recall is purely a precautionary situation to ensure that nothing can go wrong."
Dawson estimates that up to 6000 2GB Jaz drives shipped in Australia since November have included faulty power supply units.
Iomega is requesting that all power supply units shipped during that time be returned for replacement. "The one thing that we insist on is that everybody sends the old ones back because we want to get them out of the marketplace," Dawson said.
Iomega has flown a shipment of replacement power supply units into Australia and is promising a replacement turnaround of "virtually overnight". Users should contact the Iomega customer service line on (02) 9925 7799.
The affected products have the following sku numbers: the Jaz Traveller bundle (sku 10377) and the previous Jaz drive product (sku 10695). To determine whether a Jaz power supply unit is affected, visit http://www.iomega.com/support/recalls/index.html