I cannot feel sorry for Microsoft

No, I don't think Microsoft are being treated unfairly. Having as a relatively senior person in my past employment been provided with a Windows 3.1 working environment which was a "taken for granted mystery", I found upon taking wing on my own, some joy in more fundamental computing with DOS, returning to Windows after having gained some, millions of people around the world cannot be wrong. Windows is good. So I continued developing my understanding of IT using W95, warts and all.

Being a bit isolated in a rural setting and seeking access to computer educational facilities, I reckoned the Web would provide what I needed. Finding that my facility with an early version of Netscape was lacking I downloaded IE. After gaining some more feeling for what I was doing, I tried MS Fax. Then I went back to Netscape to find that I could not handle it. Non-functional. Earnestly believing that computers do exactly what you tell them, I became convinced of my incompetence.

Then I found that my fax package did not function either. I spent about two days going through the events and came up with the thought that file name alterations could have been in some way involved. Then came the avalanche thought, soon confirmed by the discomfort of some vendor-type people to whom I spoke and eventually a knowledgable person who indicated that I was not far off the track -- Microsoft had arranged that this disruption would occur.

That was all some time ago, but I cannot forgive them for the time wasting they put me through, but more particularly for their making me, one of their customers, feel like an idiot for two days. They would probably say "you should have asked", and I would reply "In my state of ignorance, I trusted you."

So I cannot feel sorry for them. I can only shake my head at their staggering presumption that business outcomes justify their actions. Having been burned, I am not prepared to buy only MS -- my systems will always be sourced competitively. I would like to upgrade to W98. But until I can use Netscape without problems, I certainly will not.

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Warwick Nichols

PC World
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?