GOtalk beats the big guns to cheap VoIP services

Beating Telstra and Optus to the punch, full-service telco Telecorp Limited announced its entry into the Internet telephony market this week, with aggressive plans for cheap domestic and international phone calls.

Telecorp subsidiary, GOtalk Australia, aims to provide an alternative second phone line for home and small businesses, using VoIP (Voice over Internet Protocol).

GOtalk's Broadband Voice service will offer untimed local and interstate calls for 9.9 cents anywhere in Australia -- not just in capital cities. International calls will cost 2.9 cents a minute.

Established in 2000 by former AAPT and British Telecom executive Steve Picton, Telecorp is already a major player in the Australian phonecard market, and also provides landline, mobile phone and internet services.

The Broadband Voice technology is based on making telephone calls over an Internet connection, available via Cable, ADSL, or wireless broadband.

By routing calls as data over broadband connections, VoIP bypasses traditional Telco networks so communications are only charged at the point it is necessary to connect with a conventional telephone landline.

To use GOtalk's VoIP service, a user needs the broadband Internet connection, an Ethernet router (to enable simultaneous Web surfing) and an analog telephone adapter (ATA) to convert analog phone signals into digital signals that are then sent over the Internet.

At the moment, Telecorp is not offering packaged hardware sets (such as specific VoIP phones) like competitors Engin, BroadbandPhone, or Freshtel, but plans are afoot.

"As of August, a range of customer equipment from ATAs to USB phones will be available through 30,000 retailers across Australia and New Zealand which already stock the GOtalk products" said Picton.

He claims Telecorp's competitive edge comes through its "interconnection" with The iBasis Network, a leading global player in international calls, VoIP and prepaid phonecards.

The partnership, announced at the recent 2005 CommunicAsia conference, will boost Telecorp's global coverage, enabling it to take advantage of the lower capital and operating costs of VoIP as well as obtaining access to iBasis' global VoIP network.

"Different carriers specialise in certain markets. The partnership with iBasis will not only give us more breadth, but also superior quality" said Picton.

As a further incentive, consumers will be offered bundled deals with GOtalk's other services, including long distance calls, line rental, mobile services and dial-up/broadband Internet, to consolidate savings.

Bundled packages of mobile and VoIP services are also in the works to attract the student market.

Comments

1

Anonymous
Sat 09/05/2009 - 23:45

hi guys,
this my story about

hi guys,
this my story about the great gotalk...i bought there gotalk world pack online and when i try to download there soft phone software there server went down so i called there customer service after 45 mins hold someone answered me from somewhere he gave me another website to download there another 3rd party softphone and did it, and after installing everything when i trying ti login it gave ma an error message so i called them again after around 30 mins hold they told my account is still not activated so you have to wait 14 days ..ok i waited 14 days and then i downloaded their gotalk softphone and got their usb headset as well my internet connection is optus cable reliable and i am using more than 2 years still i haven't experienced a single problem.. so after installing gotalk everything i made my first call you don't how poor their call quality is actually the other end they didn't received any single word, i called them again after 30 mins hold they told they will transfer me to the technical department after 15 mins hold technical department unable to give a solution their solution is restart the PC,install software again...

any way after using 2 months i didn't made any good calls all calls are very very poor not more than 30 sec's = call quality is very very poor

customer service= they don't know who's customer is, wait time more than 30 mins, located in philipines very poor English.

at last i got a 160$ bill

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