Manage collaboration with Alexsys Team 2

Alexsys Team 2 could be just the thing to keep employees on track

Alexsys Team 2, a client-server-based software package, assists businesses in organizing customer-service-oriented project teams such as help desks. This relatively inexpensive software provides an easy-to-set-up framework for managing collaboration, but also offers depth and versatility if you need them.

I reviewed the newly released version 2.8, which runs on the included Paradox database. The single-user offering costs US$155; a 20-user package is US$2400. Team 2's unique project management and collaboration tools include the oddly named but versatile crosstab capability, which lets you quickly develop reports and charts to assess the status of project tasks. Version 2.8 also has drag-and-drop support for attachments, a password expiration policy for improved security, and support for additional SQL databases. The software also comes with customizable templates for creating assorted customer-service forms; for example, a corporate help desk could design an e-mail support ticket that lets an administrator assign a technician or set the response priority. Alexsys says that Team 2 is so versatile that a prison uses it to manage the monitoring of inmate mail, and that a golf course uses it to schedule greens maintenance.

Alexsys has crafted a well-designed interface, although I wish the company would spice up the program's rather dull-looking screen displays. Most small businesses will be up and running within an hour or two, while businesses with complex workflows that must pass through several people at various stages may require many more hours to set things up. The collaboration tools within Team 2 are more powerful than most small organizations will need, but the extra headroom will come in handy should a business add to its ranks down the line.

The company offers several other editions of Team 2, which differ mainly in their back-end server databases. Alexsys Team 2 Pro works with Microsoft SQL, Oracle, or MySQL servers and is suitable for larger installations. Unfortunately the app currently does not support remote access on the popular Apache Web server, but Alexsys says that it is working to add the feature.

Team 2 has the best printed manual I've seen in years, a hefty 554 pages chock-full of information, complete with index. It includes examples and mini-case studies that show which option is best under different circumstances. It's a delightful throwback to the 1990s, when a program manual actually showed you how to use the software.

Team 2 has no direct competitors. A close rival is Cerberus Helpdesk, which efficiently organizes help desk response but can't easily adapt to other collaborative applications. If your business is struggling to keep teams of employees on track, Alexsys Team 2 could be just the thing to focus their efforts on top-priority tasks.

Alexsys Team 2 Standard 2.8.4

PCW rating: 78/100

Affordable application offers good task-tracking and team-management tools.

Price when reviewed: US$155, single-user package (multilicense discounts available)

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?