Vista bug turns file copying into drawn-out affair

Hot fix available, but only through Microsoft's support line

A Vista bug is frustrating some users with extra-long wait times to move, copy or delete files. Microsoft has acknowledged the flaw and produced a hot fix for it, but users must call the company's support line to obtain the patch.

A thread on a Vista support forum has been active since late January, with users regularly complaining of ultraslow file operations on the new OS. The volume of messages spiked today.

"I downloaded a 1.8GB file over the Internet to my D drive," a user identified as BadBlock said today. "Moving the tmp file from C to D took three times longer than downloading the file on a 6Mb connection! I'm thinking of going back to XP."

Another user was equally scathing. "I simply cannot believe that I updated to a new computer and put Windows Vista on it to find that it's not even capable of moving and deleting files in an efficient manner. The most basic of features that I use all the time is a slow train wreck. Who do they have designing these programs -- monkeys?"

According to a document on the Microsoft support database, the company has produced and tested a hot fix that solves the problem. But because the fix has not been posted for public downloading, users must contact Microsoft to obtain the patch. A US$59 support charge may apply, although Microsoft's general policy is to cancel such charges if the support representative decides the hot fix is necessary.

Microsoft typically rolls such hot fixes into the next Service Pack for the OS in question. A first pack for Vista, however, has not yet been scheduled.

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Gregg Keizer

Computerworld
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?