A great, free VOIP system

3CX Phone System impresses

Some weeks ago the Gearhead Underground Bunker started to fill up with some really cool VOIP stuff, including 3CX's free software-only VOIP PBX and a couple of D-Link VOIP DVG-2001S Terminal Adapters that convert regular telephones into Session Initiation Protocol (SIP) phones. This has resulted in more than a few hours of play, er, testing and analysis over the last few days.

The 3CX Phone System is a full-featured PBX that runs on Windows 2000, 2003 or XP, is free and supports unlimited extensions but is limited to eight outside lines (PSTN or VOIP providers).

Three other versions of the 3CX Phone System are planned for release: a Small Business Edition ($US350, 25 extensions, 16 lines), a Professional Edition ($US850, unlimited extensions, 32 lines) and an Enterprise Edition (price to be determined with unlimited extensions and unlimited lines). The Small Business Edition is due out very soon, with the other two versions due in the next few months.

The 3CX Phone System supports hardware and software SIP phones, including 3CX's own free SIP softphone as well as SIP-based VOIP gateways and SIP-based VOIP providers.

All versions of the 3CX system include personal call history, call logging and reporting, blind and attended call transfer, call forward on busy and on no answer, hunt groups, call routing (DID), caller id, conference calling, autoattendant and digital receptionist, voice mail, and music on hold. Conference calling and digital receptionist require SIP phone support.

The 3CX system has an embedded Web server (Apache), and is configured and managed through a Web interface. The interface includes real-time reporting. For example, the server log updates automatically every few seconds.

To add a physical line you'll need to add a SIP gateway . Adding a line from a VOIP service provider requires configuring the system and possibly your firewall.

The 3CX Phone System is excellent. It is a lot simpler to set up and manage than, say, Asterisk, and is a useful test bed and learning tool as well as a great small-business solution.

Besides using the 3CX SIP Phone with the 3CX system, we used regular phones by connecting them via D-Link VOIP DVG-2001S terminal adapters.

The DVG-2001S (priced at about $US60) is a cool device that works great once you are past the setup, which is a little buggy. The process isn't helped by the fact that the manual is fairly bad. Doesn't anyone at D-Link proof their manuals? Phrases such as "your D-Link VOIP Adapter splits converts your analog signal to digital" are inexcusable.

Anyway, when you plug in an adapter it won't, as the manual claims, default to an IP address of 192.168.0.80 if it can acquire a DHCP address. So the first thing you have to do is find the address that the adapter has been allocated so you can access its Web-based management interface.

We also found that the configuration wizard doesn't seem to work: If you try to set a fixed IP address in the wizard, it appears to ignore you. We suggest you not use the wizard.

Another oddity is that the device's password protection is applied only to the VOIP setup section, which requires adding "/admin" to the default URL and then providing a name and password.

As all configuration changes require a reboot to make them active, and you can't reboot from the VOIP setup page (there's no link in the user interface to take you to the reboot page), you have to enter the default URL, then click on the Tools tab, then the Reboot button, then on another button labeled Reboot. Sheesh.

Don't get us wrong, the DVG-2001S appears to work well once configured, and it is reasonably priced, but it's a pity that the thing is a little ragged around the edges of design and documentation.

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Mark Gibbs

Network World
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