VOIP deployments on the rise

Plans to deploy VOIP are soaring, but enterprises still have a hard time justifying costs to upper management.

According to a survey by BT INS, 62 percent of respondents either have deployed or are in the process of deploying VOIP across their networks -- up from 44 percent in 2005. Another 18 percent are designing or testing VOIP deployments for limited network segments.

At the same time, however, cost is becoming a more significant barrier to adopting VOIP, the survey found.

In 2005, justifying costs to upper management ranked fifth among a list of 15 possible barriers to adoption. This year, that worry rose to the top of the list, with 46 percent saying it was a significant barrier.

Cost justification shared the top spot with technical integration issues, which also was cited by 46 percent of respondents as a significant barrier. The cost of network upgrades to support QoS ranked third among the adoption barriers, cited by 41 percent. Concern over lack of standards dropped slightly; just 28 percent listed it as a concern this year.

The survey also reflects a shift in how customers plan to deploy VOIP. In 2005, 57 percent said they would gradually replace traditional telephony gear with VOIP gear. That number has shrunk to 39 percent. Now 45 percent say they will either replace their traditional PBX with an IP PBX or other VOIP products.

BT INS asked respondents to rank a list of criteria for choosing VOIP on a scale from "not at all important" to "very important." The top five criteria, in order, are: network reliability, voice quality, security, network manageability and service guarantees. All five were criteria very important in 2005 as well, with voice quality gaining even more importance in 2007.

Meanwhile, the biggest hurdle to overcome in replacing traditional phone services with a VOIP service is demonstrating cost savings; 32 percent of respondents cited that problem. Roughly 22 percent said the possibility of lower voice quality in combination with network availability was the biggest hurdle to overcome.

BT INS conducted its survey between Feb. 22 and March 31 with 157 IT professionals who signed up to receive information about the IT software consulting firm. Respondents classified their organizations by numbers of employees they support. Of those who answered, 28 percent have less than 100 employees, 20 percent have 100 to 999 employees, 19 percent have 1,000 to 9,999 employees, and 33 percent have 10,000 employees or more.

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Tim Greene

Network World
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?