gotalk offers free VoIP-to-mobile calls

gotalk introduces new VoIP plan offering free mobile calls across all networks

Gold Coast telco gotalk has launched it's offensive in the growing Australian VoIP market with the introduction of the $14.95 Aussie Pack, which according to the company is the only VoIP provider in Australia to offer free mobile calls as part of a VoIP plan.

Calls are subject to gotalk's 'fair use' policy which allows free 300 local and national calls, and 100 mobile calls, or 1000 mobile minutes per month, said gotalk CEO Steve Picton.

"The new plans are not carrier specific; any local, national or mobile call is included."

When a customer signs up with gotalk VoIP they receive an email with their user name and password, along with a PC-based softphone.

The softphone is a virtual telephone program that can only be installed on a single computer.

Users can also request a VoIP telephone number for receiving VoIP calls.

"Once the softphone has been installed, it's simply a matter of entering your login details and using the keypad of the softphone to initiate a call."

Users will require a speaker and a headset with microphone to make calls, or they can purchase an analogue terminal adaptor for around $75-$100 that enables them to use a standard telephone to make VoIP calls.

Picton said that the introduction of gotalk's VoIP plans stem from a belief that the market is looking for plans that do not restrict calls according to network specifics or call type.

"We are usually aware of the mobile network our family and a few close friends are connected to, but for the majority of calls we make, we shouldn't have to know or care about the underlying technology," Picton explained.

"We strongly hold the view that the market should be able to make calls seamlessly and consistently, regardless of the network that the person they are calling is connected to," he added.

Companies such as Google and Skype do offer free VoIP calls, but only to people using the same application.

Others such as engin and Optus charge per minute, or per 30 seconds for VoIP mobile calls.

gotalk offers plans that include call costs charged per minute, but the Aussie Pack offers free local, national and mobile calls.

International calls cost 1.5 cents per minute, and the Aussie Pack also incurs a monthly $14.95 service fee.

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Andrew Hendry

Computerworld

2 Comments

Anonymous

1

I joined with gotalk in January and it was terrible. Ther sent me the wrong hardware twice, signed me up on the wrong plan and charged me a plan change fee when i told them they signed my up incorrectly.

The customer service was dismal, and I would never recommend them to anyone ever!!

Terrible company to deal with. Thank God I got away from them, but it only took 4 months to get it sorted out.

Anonymous

2

hi guys,
this my story about

hi guys,
this my story about the great gotalk...i bought there gotalk world pack online and when i try to download there soft phone software there server went down so i called there customer service after 45 mins hold someone answered me from somewhere he gave me another website to download there another 3rd party softphone and did it, and after installing everything when i trying ti login it gave ma an error message so i called them again after around 30 mins hold they told my account is still not activated so you have to wait 14 days ..ok i waited 14 days and then i downloaded their gotalk softphone and got their usb headset as well my internet connection is optus cable reliable and i am using more than 2 years still i haven't experienced a single problem.. so after installing gotalk everything i made my first call you don't how poor their call quality is actually the other end they didn't received any single word, i called them again after 30 mins hold they told they will transfer me to the technical department after 15 mins hold technical department unable to give a solution their solution is restart the PC,install software again...

any way after using 2 months i didn't made any good calls all calls are very very poor not more than 30 sec's = call quality is very very poor

customer service= they don't know who's customer is, wait time more than 30 mins, located in philipines very poor English.

at last i got a 160$ bill

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