Microsoft extends software support to 10 years

Additional five years of maintenance intended to reassure enterprise software customer base

Taking a page from major enterprise software providers like Oracle and SAP, Microsoft announced this week Business Ready Customer Care, an initiative that includes major enhancements to its maintenance and support program for Microsoft Dynamics, ERP and CRM, applications.

The customer support initiative does three things: Extends for five years the time over which Microsoft will support its products; offers more creative financing solutions for buying its CRM and ERP products, and promises to create a more transparent environment for its channel partners and their customers about future upgrades and products.

Industry analyst Josh Greenbaum, principal at Enterprise Applications Consulting, said the fact that Microsoft is offering an additional five years of software support is in recognition of how well Oracle's extended support program is working for its customer base.

Under the new Microsoft program there will be a total of five years of "mainstream" support for its products plus an additional five years of extended support, according to Christine Bell, director of global services product management, for Microsoft Business Solutions.

Greenbaum says the extended support is a smart move on Microsoft's part.

"Oracle found out that extending support for their applications does not mean customers are gong to stall on [buying] new releases. They [Oracle] have a good upgrade flow despite or maybe because of extended support," Greenbaum said.

In today's market, most vendors make upgrades a revenue-neutral event.

"You still get maintenance revenue either way, so why cause anxiety when you don't have to," added Greenbaum.

On the financing side, Microsoft is now offering more options, including financing both the cost of hardware and software.

Also available through March 2008 is a program called Smart Pay which will allow customers to select what their monthly payments will be for the first year.

Finally, Bell said that Microsoft is making the commitment to deliver statements of directions that look out to the next 12 to 14 months.

"It will be very specific and talk about features and functionality," said Bell.

Microsoft will include written documents on a special partner and customer Web site and will not require signing a non-disclosure agreement.

The roadmap details are expected to start in November.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Ephraim Schwartz

InfoWorld

Comments

Comments are now closed.

Latest News Articles

Most Popular Articles

Follow Us

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Resources

Best Deals on GoodGearGuide

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?