Avoiding scams

Who am I dealing with?

Information about the trader should be clear. You should have either e-mail or phone contact details, and be able to check on the trader's reliability.

How much is it going to cost me?

The price should be clearly displayed and include all costs - look for information about delivery charges, taxes and currency conversion.

What am I buying?

You should be able to easily identify the product. This is especially important online because you often can't see the goods themselves.

Is there stock available?

Stock availability should be clearly displayed.

What delivery methods are available? Will they deliver to my country?

You should be provided with information about options and prices for different delivery methods.

How do I know when I've confirmed my order?

There should be a clearly defined ordering process for you to follow.

How can I pay for my purchase?

Payment options available should be clearly displayed. Expect the majority to accept credit cards, with some stores accepting non-Internet payment, debit card or Cash On Delivery.

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