Pacific Internet has announced a strategic agreement with NEC broadband network subsidiary NEXTEP to deliver a new business grade broadband DSL service in Australia.
Designed to become the ISP's "premium" broadband service, the new DSL service will give Pacific Internet the ability to offer customers service level agreements (SLAs) for network uptime and guaranteed network speeds of up to 6Mbps.
According to Pacific Internet Australia managing director Dennis Muscat, one of the many challenges currently hindering the uptake of DSL services by businesses is the unreliability of the network. By offering SLAs for both contention rates and network uptimes, Pacific Internet will be able to give businesses guarantees and assurances previously unavailable with its existing broadband services.
"In a nutshell, we will be able to offer premium grade services that the market has been crying out for," he said.
NEC's wholly-owned broadband network, NEXTEP, is the second-largest on Australia's east coast with 92 exchanges covering the metropolitan areas in Sydney, Melbourne and Brisbane.
While prices for the new Pacific Internet service have not yet been fixed, Muscat says they will be competitive with similar services offered by other providers.
"Value for money is an important factor," he said. "For us, this is the main objective. We want to provide solutions to suit the budgets of businesses."
Initially, Pacific Internet will offer customers a set range of service products, all with up to 6Mbps network access. Muscat says the company also hopes to expand this offering to include tailored business services over broadband, such as Voice over IP (VoIP), media streaming, video-on-demand and data convergence.
"We're taking it into the high-octane levels of broadband, " he said.
The new guaranteed service will also compliment Pacific Internet's existing range of business and Home DSL services, which are delivered via Telstra's FlexStream network. Currently, these services offer network speeds of up to 1.5Mbps.
Pacific Internet is currently trialing the service with several players and expects to launch in June.