The Windows version of FrontlineSMS is in daily use in their main operations room, while the newer Mac version is kept as a backup by a senior security officer. The software is primarily used to quickly pass time-sensitive security information to staff in the field.
"Drivers receive updates on traffic congestion, road blocks, police operations, VIP movements, local minor security incidents and anything else that might be useful as they travel," the group's representative said. "Senior staff receive SMS messages regarding larger security incidents that may require them to modify program activities for the short term. Incidents that influence activities in other areas are sent to the sub-office group. Finally we have an 'All Staff' category for those situations where we need to notify or account for everyone as quickly as possible."
The increasing use of mobile technology by humanitarian organizations reflects a growing recognition of the significance of communications in the wider effort to promote security and democracy in the country. As far back as 2003 the "Rebuild, Reconnect, Reunite" initiative highlighted the important role of telecommunications in the preparation and running of national elections, not to mention the wider efforts of Afghan security and police forces in their battle to re-establish rule of law in the regions.
Problems of coverage and reliability remain -- something that shouldn't come as a huge surprise considering the attacks on mobile infrastructure -- but mobile phones are beginning to establish themselves, and communication across the country is, on the whole, improving. In the past few years alone the number of Afghans with access to a phone has quintupled.
As more phones begin to get into more hands, nonprofit activity will increase. However, the wider use of mobile technology in health, education and other economic empowerment initiatives will only flourish once the fundamental problem of security is addressed. After all, NGOs need workers, and workers need to be kept safe.
Mobile phones won't solve the security problem alone, but they clearly have a significant role to play.
Ken Banks devotes himself to the application of mobile technology for positive social and environmental change in the developing world, and has spent the last 15 years working on projects in Africa. Recently, his research resulted in the development of FrontlineSMS, a field communication system designed to empower grassroots nonprofit organizations. Ken graduated from Sussex University with honors in Social Anthropology with Development Studies and currently divides his time between Cambridge (UK) and Stanford University in California on a MacArthur Foundation-funded Fellowship. Further details of Ken's wider work are available on his website at www.kiwanja.net.