New Tivoli tool will help companies maintain privacy

A new free tool by IBM's Austin-based Tivoli Software will help companies maintain the privacy of their customers, the company said today.

The Privacy Wizard, freeware that can be downloaded from Tivoli's Web site, allows companies to express their privacy policies in XML so that employees stand a better chance of complying with them, said Arvind Krishna, Tivoli's vice president.

The software creates boxes in which private customer information is entered. Only customer information allowed to be gathered under the privacy policy can be stored in the company's records.

Jason Catlett, president of Green Brook, N. J.-based Junkbusters Corp. said the software will help prevent employee mistakes, which are a big source of privacy violations.

He said most companies have low standards for maintaining customer privacy, but the Privacy Wizard and tools provided by Richardson, Texas-based Privacy Council Inc. and other vendors will help prevent accidental violations.

But the software is only as good as the company using it, said Catlett. That view was echoed by Ari Schwartz at Washington-based Center for Democracy and Technology.

"It's a great step forward to be able to use these kinds of technologies," Schwartz said. "But it is not solving the whole problem. Anyone who says it is a full solution is really deluding themselves."

Krishna said the Privacy Wizard is the first half of the Tivoli offering. Sometime in early fall, Tivoli expects to roll out the second half of the product, which won't be free but will allow users more options. The additional product will allow the tool to provide context to private information.

For instance, the current tool will only show an employee information that is allowed to be seen, such as a customer's address or telephone number. The second half of the tool will be able to make specific decisions, such as when the data can be seen. For instance, a customer may have given permission only for her address to be seen when a product is being mailed to her house. If a sales representative calls up that customer's information during a sales call, the address wouldn't be visible to the rep.

Krishna said anyone can download the software, and he hopes that companies using it will share their thoughts with Tivoli.

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Brian Sullivan

Computerworld
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?