Social networks all over the map on reliability

They won't take good-bye for an answer

I learned to steer clear of LendingTree.com three years ago when my use of the site to search for a mortgage delivered nothing but spam. When I say I'm done with them, however, that's just an expression, as readers of Buzzblog learned last week as I passed along a tale of woe from a friend that redefines the phrase "customer-retention program."

This was the introduction: "Thinking about putting LendingTree.com to work for you (you know, the 'When Banks Compete You Win' folks)? Think again. Tried the service for a car loan and when they couldn't find anyone that wanted to loan me anything (which is a frightening glimpse into the state of the financial world since I have little debt and an excellent credit history) I went to close the account. But there is nothing on the site about how to do that. So I tried the customer chat option. Here's the transcript:"

Eight back-and-forths plus a supervisor later we get the bottom line: No can do; my guy is told they cannot deactivate his account.

The good news is that Buzzblog readers leapt to the fore with work-arounds, and one even reported having just gotten LendingTree to do for him that which it said could not be done. All in all, good fun, and you can read the entire transcript and string of comments here.

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Paul McNamara

Network World
Topics: twitter, social networking
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