Vonage tells FCC a service provider blocked its calls

Vonage has reported to the FCC that a broadband provider blocked its VOIP calls.

US VOIP (voice over Internet Protocol) service provider Vonage Holdings has reported to the U.S. Federal Communications Commission (FCC) that a broadband Internet provider deliberately blocked Vonage customers' calls.

Vonage users who are customers of the broadband provider reported late last year that they suddenly couldn't use the Vonage service, said Brooke Schulz, vice president of corporate communications at Vonage. Vonage did some troubleshooting and discovered that network ports over which its calls traveled had been deliberately blocked, she said. Vonage then manually rerouted its calls through the network as a temporary solution to the problem, Schulz said. Schulz declined to name the broadband provider.

VOIP technology breaks up voice calls into data packets and sends them over IP networks, a transmission method that is more efficient than traditional telephone switching, generally leading to lower phone bills. Calls made on a VOIP service may travel over the broadband data network of a consumer's phone company or cable provider while bypassing that provider's own voice calling service.

Vonage believes deliberate blocking of its calls is illegal, according to Schulz.

"We think it's infringing upon the customer's right ... to use the service to the best of their ability and to suit their needs," she said.

Vonage met with the FCC earlier this month to discuss the problem but has not filed a complaint, Schulz said. The company is now waiting for a response from the FCC before it decides how to proceed, she said. An FCC spokeswoman declined to comment.

The incident Vonage discussed with the FCC was particularly disconcerting, Schulz said, but Vonage is also investigating other possible cases of call blocking.

Vonage has been a trailblazer in VOIP, expanding its local service to 44 U.S. states and coming up against regulatory challenges in the process. In a closely watched ruling last year, the FCC ruled that Vonage's DigitalVoice service could not be regulated by the states, after the Minnesota Public Utilities Commission moved to regulate DigitalVoice like a traditional telecommunications service.

Vonage has approximately 400,000 customers, most of them in the U.S. and Canada, Schulz said.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Stephen Lawson

IDG News Service
Comments are now closed.

Latest News Articles

Most Popular Articles

Follow Us

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Resources

Best Deals on GoodGearGuide

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?