Symantec warns customers after call center theft
- 31 March, 2009 10:35
- Comments
Symantec is warning a small number of customers that their credit card numbers may have been stolen from an Indian call center used by the security vendor.
Symantec sent out the warning letters last week, after the BBC reported that it managed to purchase credit card numbers obtained from Symantec's call center from a Delhi-based man named Saurabh Sachar.
The letters were sent to just over 200 customers, according to Symantec spokesman Cris Paden. Most of those notified are in the U.S., but the company also notified a handful of customers in the U.K. and Canada, Paden said via e-mail.
"We have no evidence that the credit card information of any United States resident was actually compromised," Symantec wrote in its notification letter. (pdf)
It is not clear how Sachar might have obtained the card numbers, but he appears to have acted as a middleman. Symantec has linked the card numbers to another person working at a call center operated by e4e India, Paden said.
"As to whether or not that employee actually handled the information inappropriately or not remains to be investigated and confirmed by law enforcement," he said.
He declined to identify the employee, who has been placed on administrative leave.
- Bookmark this page
- Share this article
- Got more on this story? Email PC World
- Follow PC World on twitter
-
Computers Simplified, 7th Edition
-
Macs for Dummies®, 10th Edition
-
The Grid - Core Technologies +Website
-
Photoshop® Elements 2 Special Effects
-
.Net Web Services for Dummies
-
Windows 98 Secrets Bonus Pack (3 CD-ROMs)
-
Access 2007 VBA Programming for Dummies
-
Software Maintenance Management
-
Fedora Bible 2010 Edition







3%
11%









Comments
Post new comment