Fix the iTunes 'session timeout' error

This error occurs even when I've just fired up iTunes

Whenever I try to buy something from iTunes or redeem a gift code, I invariably get this message: Session Timeout. Then I have to "try again," which sometimes works and sometimes doesn't.

What's particularly annoying is that this error occurs even when I've just fired up iTunes. How can there be a "timeout" when I just started the program?!

Fortunately, there's a reasonably easy fix, one involving, believe it or not, the system clock. Here's what to do (in Vista--the steps should be similar in XP):

1. In the System Tray, right-click the time and choose Adjust Date/Time.

2. Click the Internet Time tab, then the Change Settings button.

3. iTunes is balking because your system clock is out of sync. Therefore, you need to synchronize it with an Internet time server. Alas, time.windows.com almost always produces an error, so click the Server pull-down and choose one of the other options. (I've had good luck with time-b.nist.gov.)

4. Click Update now and wait a few seconds. You should see a message confirming the clock synchronization. If not, try again, or select a different server and then try.

5. Click OK to exit, then head to iTunes and try your purchase/code redemption again. This time, it should work!

So, think this is another case of Apple messing with Windows users? Somehow I don't think this problem exists on Macs. Hmmm.

Join the PC World newsletter!

Error: Please check your email address.

Tags iTunes

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Rick Broida

PC World (US online)

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?