Kindles crack, Amazon sued

Those who opted for a US$30 protective case with the e-reader are reportedly seeing the Kindle itself crack under pressure

The irony is beautiful: To protect your Kindle, don't buy protection.

Those who opted for a US$30 protective case with the e-reader are reportedly seeing the Kindle itself crack under pressure, and one customer is suing Amazon for his troubles.

Matthew Geise, executive director of a property management firm in Seattle, bought the second-generation Kindle for his wife, and the device's screen started freezing after cracks developed on the frame. He filed a federal class action lawsuit seeking more than $5 million in refunds, treble damages, and legal costs, The Seattle Times reports.

Brier Dudley, who wrote the story, doesn't specify the exact case model, but it's likely Geise is referring to the $30 leather cover that Amazon hawks immediately under the Kindle's "Add to Shopping Cart" button. The product has a 4.5-star customer rating, but on the low end, complaints of cracking abound.

"I loved this cover," wrote J. Nichols of Oakland, California. "It's high quality and attached to the Kindle securely. And then I noticed that the bottom hook was made in such a way as to crack the Kindle. Now my Kindle has a hairline crack in it which as you can imagine ticks me off."

Other customers reported similar problems, originating from where the hinges of the cover meet the device. A customer service representative reportedly told E. Priestley of Seattle that the damage is caused by resting fingers between the back of the Kindle and the cover, separating the two, and recommended putting a piece of Velcro tape in between to keep them together.

A customer service rep told Geise's wife that cracks are a common problem, but she would nonetheless need to pay $200 to get a replacement, because the damage isn't covered by warranty. The rep said the damage comes from improperly opening the cover backwards, which the customer denies doing.

Geise's attorney is Beth Terrell, who represented customers in a class-action lawsuit against Best Buy and Microsoft for unwanted MSN trials in Windows Vista. She estimates that "scores, if not hundreds" of Kindle owners have cracked frames.

Join the PC World newsletter!

Error: Please check your email address.

Tags amazonamazon kindle

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jared Newman

PC World (US online)
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?