Dell fined in Taiwan for online pricing glitches

Dell was fined NT$1 million for feeling to meet sales obligations after online snafus dropped prices

Dell was fined on Thursday by a Taiwanese city agency for failing to meet sales obligations of heavily discounted products resulting from online pricing snafus, according to online news reports.

The PC maker was fined NT$1 million (US$30,478, as of Thursday) by the Taipei City Government for holding back sales of heavily discounted Latitude E4300 laptops and 19-inch monitors, after online glitches caused the product prices to plummet, according to a news report in the Taipei Times.

The E4300 laptop was being sold for NT$18,558, a bargain compared to usual price of NT$69,000, while 19-inch LCD monitors were being offered for a miserly NT$500.

A Dell spokesman didn't confirm or deny the report. "We cannot speak about government actions taken against Dell," said Bob Kaufman, a Dell spokesman.

Tens of thousands of orders for the products were made by consumers earlier this month, but Dell canceled those transactions. The company was then ordered by Taiwan's Consumer Protection Commission to make good on the purchases in an effort to protect consumer rights.

The company is working with the authorities in Taiwan to resolve the pricing situation, Kaufman said. As soon as pricing glitches were found, the company reached out to affected customers and offered discounts on the products. He didn't comment on whether Dell would complete its sales obligations.

"We will continue to work with government leaders in the coming days to reach a fair resolution to all parties affected," Kaufman said.

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Michael Hargreaves

Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?