Dell fined in Taiwan for online pricing glitches
Dell was fined NT$1 million for feeling to meet sales obligations after online snafus dropped prices
Agam Shah (IDG News Service) 31/07/2009 05:58:00

Dell was fined on Thursday by a Taiwanese city agency for failing to meet sales obligations of heavily discounted products resulting from online pricing snafus, according to online news reports.

The PC maker was fined NT$1 million (US$30,478, as of Thursday) by the Taipei City Government for holding back sales of heavily discounted Latitude E4300 laptops and 19-inch monitors, after online glitches caused the product prices to plummet, according to a news report in the Taipei Times.

The E4300 laptop was being sold for NT$18,558, a bargain compared to usual price of NT$69,000, while 19-inch LCD monitors were being offered for a miserly NT$500.

A Dell spokesman didn't confirm or deny the report. "We cannot speak about government actions taken against Dell," said Bob Kaufman, a Dell spokesman.

Tens of thousands of orders for the products were made by consumers earlier this month, but Dell canceled those transactions. The company was then ordered by Taiwan's Consumer Protection Commission to make good on the purchases in an effort to protect consumer rights.

The company is working with the authorities in Taiwan to resolve the pricing situation, Kaufman said. As soon as pricing glitches were found, the company reached out to affected customers and offered discounts on the products. He didn't comment on whether Dell would complete its sales obligations.

"We will continue to work with government leaders in the coming days to reach a fair resolution to all parties affected," Kaufman said.

More about Dell
Recommend this article?
Yes0 votes
No0 votes

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.

More information about formatting options

Enter the fully qualified URL, eg. http://www.example.com/
Users posting comments agree to the PC World comments policy.
Login or register to link comments to your user profile, or you may also post a comment without being logged in.
Syndicate content Syndicate content
 
Gift Guide
MWave
Samsung

CXO Latest

LED Advisor
 

Colour your world with Samsung

A chance to win with every
Samsung Consumable purchase*