Upgrade work to continue after Primus data centre outage

CitiPower substation upgrade to continue despite recent Primus data centre outage

Primus’ Melbourne data centre has suffered its third power outage this year, causing the data centre to go offline and resulting in widespread Internet connectivity issues for many ISPs and customers.

In a note to customers Primus explained that the outage, which occurred at approximately 3:45pm on 9 August, was caused by a failure in the “high tension fuses in the CitiPower substation feeding our data centre.”

“We have experienced a similar issue several months ago and are in the process of executing a plan to resolve this issue,” Primus said.

Primus revealed that the CitiPower substation failure caused the problem, one of the company’s emergency diesel generators also failed to start “due to a synchronization processor failure.”

The outage affected both business and residential customers of Primus, as well as causing major Internet service providers iPrimus, iiNet, Internode and Netspace — among others — to go offline.

According to customer reports on forums, the outage lasted for approximately four hours. However, some ISPs managed to route traffic to other data centres in an effort to keep customers connected.

“Pretty poor, ~2.5 hrs and counting, this joint has worse uptime than my house... hard to believe we pay for this,” AusNOG member Damien Coxall wrote about the Primus outage.

Primus will continue with its plans to upgrade the data centre's CitiPower substation this weekend.

“During this upgrade, new HT switchgear and transformer will be installed. The facility will be operating on two running diesel generators prior to HT mains being isolated. An additional emergency diesel generator which is capable of carrying the entire load by itself will also be a part of the system. The facility will be fully staffed around the clock during this procedure. Customers have previously been informed of this work and ongoing communications with the customers will continue," Primus said in a written statement.

The company expects this upgrade will prevent any future outages, in preparation for what is expected to be a difficult summer in Melbourne.

Join the PC World newsletter!

Error: Please check your email address.

Tags Power ManagementpowerPrimus TelecomData Centre

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jake Wilson

PC World
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?