Reuters launches IM for financial services industry

Financial news and technology company Reuters Group has launched a high security instant messaging (IM) product for the financial services industry.

Dubbed by Reuters' chief executive Tom Glocer as the "intelligent dialtone", the service includes security-oriented features such as message logging, auditing and encryption, Reuters said. The company announced its plans in June and has been running trials at about 30 financial institutions.

Incorporated in the Reuters Messaging software, which Reuters and Microsoft developed, is monitoring technology from FaceTime Communications.

The product meets the financial industry's security and regulatory compliance requirements, including storing and auditing of all messages.

"In the financial services market, any communication is likely to be about financial transactions and you have to log and audit all communications about those. You can't do that with standard instant messaging. Also, security is a big issue and other software isn't secure enough for talking about financial deals," Reuters spokeswoman Susan Allsopp said.

FaceTime's IM Auditor logs and audits all messages from Reuters Messaging and any other IM systems being used within the company, she said. All records have to be kept and made available to any regulators who ask for them.

IM Auditor also allows a company to control which members of staff can send messages outside of the organisation, Allsopp said.

Reuters recently commissioned Gartner to research corporate end users' demand for IM technology within their own organisation. Gartner canvassed some 28 financial institutions, and while most had no formal strategy for business and consumer collaboration in place, most said they would allocate budget for collaborative solutions over the next few years, according to Diccon Close, a senior company official at Reuters Australia.

About 1100 companies in 85 countries have signed up for Reuters Messaging. Current enterprise take up worldwide includes some 25,000 users.

Reuters expects adoption in Australia to increase by 30 per cent each week. Such growth will translate from 4000 end users of Reuters technology products to 12,000 to 13,000 professional financial services employees -- mainly dealers in equities and fixed income assets -- over the next few years.

In Australia, early adopters include the Australian Stock Exchange, Citigroup Australia, Deutsche Bank Australia, Treasury Corporation of Australia and Vangoul Investments Online, said Close.

Join the PC World newsletter!

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Helen Han

Computerworld

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?