Microsoft loses Sidekick users' personal data

Microsoft subsidiary Danger says the lost data will almost certainly never be retrieved

Contacts, calendar entries, photographs and other personal information of Sidekick users has almost certainly been lost for good following a service disruption at Sidekick provider Danger, the Microsoft subsidiary said on Saturday.

The amount of data and number of users affected wasn't disclosed by Microsoft or T-Mobile, but the Sidekick support forums are buzzing with pleas from users looking for tips on how to restore their devices or get their data back.

On Saturday, Microsoft said any data that users had on their devices and is no longer there has almost certainly been permanently lost.

"That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low," T-Mobile said in a statement.

The problems have been going on since earlier this week and have been compounded by users who attempted to reset their devices to restore functionality. The reset clears the Sidekick of stored data -- data which is usually backed to the Danger servers but has now been lost from there.

"We continue to advise customers to NOT reset their device by removing the battery or letting their battery drain completely, as any personal content that currently resides on your device will be lost," T-Mobile said.

T-Mobile and Microsoft said they would provide an update on data recovery efforts on Monday.

The service failure is an embarrassment for Microsoft and T-Mobile and again highlights the potential danger of entrusting trusting personal data to the cloud, a model that many service providers are pushing as a safe and more convenient way to handle data.

Join the PC World newsletter!

Error: Please check your email address.

Tags Microsoftdanger

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Martyn Williams

IDG News Service
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?