Nokia announces charger recall: What you need to know

Nokia recalls battery chargers offering replacements. Here is what you need to know.

Nokia says it will replace for free millions of faulty cellphone chargers that pose a shock hazard to its users. Nokia announced the recall program Monday reporting the Nokia-branded chargers were manufactured by a third-party supplier BYD Electronic Company of China. Nokia says the plastic casing surrounding the chargers in question could separate, exposing the unit's internal components, posing a shock hazard for users.

The fault was discovered during a routine quality inspection, and Nokia says it knows of no incidents where a user has been injured by this flaw. The recall affects users in the United States, Canada and other countries around the world.

Affected chargers

Three separate chargers are affected by today's announcement. Nokia's chargers with model numbers AC-3E and AC-3U manufactured between June 15, 2009 and August 9, 2009, as well as Model number AC-4U manufactured between April 13, 2009 and October 25, 2009.

How to check your charger

To see if your unit is affected, refer to the label where your charger's voltage and manufacturing information is printed, as pictured in this post. (Click on image to the right to enlarge) From the label, you should be able to determine your model number and the name of the manufacturer. If your charger is affected, you will also need to know the charger's identification number--the long string of numbers--identified as item number 2 in the pictures.

What you need to do

To return your charger unit, go to Nokia's dedicated charger exchange Website, and enter your charger's model and identification numbers. The Website will then lead you through the steps required to exchange your charger. If you're unsure if your charger unit is affected, you can also check your model using the exchange site. If your charger is part of the recall, Nokia recommends that you stop using the charger altogether. You can also get an exchange by calling Nokia directly at 1-888-Nokia2U.

This is the second major product quality issue for Nokia in recent years related to a third-party supplier. (Click on image to the left to enlarge) In 2007, Nokia issued an advisory for potentially faulty batteries made by Matsushita Battery Industrial Co. Ltd. The advisory was issued after it was discovered there was a small possibility these batteries could overheat. The company offered to replace as many as 46 million batteries for concerned customers, but did not issue a formal recall.

In its initial announcement on Monday, Nokia did not say how many chargers were affected, but London's Times newspaper is reporting the number could include as many as 14 million phone chargers.

Join the PC World newsletter!

Error: Please check your email address.

Tags mobile phonesNokiasmartphonespower charger

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Ian Paul

PC World (US online)
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?