US ATTACK: companies offer tech help, equipment

Various IT companies are donating technical assistance and equipment to businesses affected by last week's terrorist attacks on New York's World Trade Center and the Pentagon near Washington, D.C.

Compaq Computer Corp. has a command center for serving affected customers, helping to assess business situations and develop action plans. The toll-free hotline for data recovery, system repair and other services is +1-800-652-6677, option 7.

Compaq, in Houston, can be reached at +1-281-370-0670 or via the Internet at http://www.compaq.com/.

-- Computer Associates Inc. has offered the free use of its software action teams to assist businesses with the restoration of data and computing services. CA can help with storage backup and software questions from its support call center for any company affected by the attack. CA's support line is +1-800-645-3042.

Computer Associates, based in Islandia, New York, can be reached at +1-516-342-5224 or at http://www.ca.com/.

-- EMC Corp. has set up an auxiliary support center in New Jersey and a hotline for its partners and competitors to help mutual customers. EMC is offering its facilities, free of charge, as new backup locations, allowing customers to have two geographically dispersed copies of data during recovery efforts. EMC's support hotline is 1-800-782-4362.

EMC, in Hopkinton, Massachusetts, can be reached at +1-508-435-1000 or at http://www.emc.com/.

-- NTT Communications Corp. and its subsidiary Verio Inc. have emergency response teams standing by to aid businesses with data communications services affected by the World Trade Center disaster. These services include shared and dedicated web hosting, data center services, and frame relay and ATM (asynchronous transfer mode) connections. Businesses can e-mail emergencyresponseteam@verio.net or call toll free, 1- 888-780-9070, Monday-Friday, 8 a.m. to 8 p.m. ET to speak to an emergency response team member.

-- RealNetworks Inc. lent for 30 days to Silicon Alley -- a network of New York tech companies -- a server capable of transmitting 1,000 concurrent audio and video streams to help Silicon Alley organize and communicate with the technical community affected by the disaster. RealNetworks, based in Seattle, Washington, can be reached at +1-206-674-2700 or at http://www.real.com/.

-- Storability Inc. is offering free emergency managed storage services, professional consulting and temporary office space to companies affected by the attacks. Storability will donate remote storage service operations covering system monitoring and management, configuration tracking, backup and restore services. Also, Storability has temporary office space available at its Southborough, Massachusetts headquarters and is making its AssuredStorage Operations Center experts available for free consultations.

Storability, in Southborough, Massachusetts, can be contacted at http://www.storability.com or at +1-508-229-1700.

-- United Messaging Inc. will provide temporary assistance with e-mail for companies affected by the attacks, restoring Internet and POP3 e-mail services to all businesses of the World Trade Center. United Messaging will establish and transfer e-mail accounts and domain names.

United Messaging, in West Chester, Pennsylvania can be contacted at http://www.unitedmessaging.com, or +1-888-993-5088.

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George A. Chidi Jr

Computerworld

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