Optus inks three-year outsourcing deal with HP

HP will handle customer billing, data warehousing and other core systems

In a bid to improve the performance and quality levels of its key application and support services, Australian telecoms company Optus signed a three-year outsourcing contract with HP Enterprise Services.

Under the agreement, HP will handle applications management for a number of key applications. These include certain customer billing, data warehouse and other core systems of Optus, a subsidiary of SingTel.

Teams have already started planning the move of Optus' current support from a large number of suppliers to HP.

In applying its Best Shore strategy, HP will use standardised tools and processes to expedite the transfer of services between delivery centres around the world.

"By streamlining our applications environment, we expect to achieve significant service level and operational improvements across our IT portfolio, which will result in a better experience overall for our customers," said Lawrie Turner, chief information officer of Optus.

David Caspari, managing director of HP Enterprise Services for Australia and New Zealand, said: "Combining HP's deep telecommunications and applications expertise with global Best Shore delivery capabilities will help Optus to improve application quality and achieve cost savings."

Join the PC World newsletter!

Error: Please check your email address.

Tags HPoptus

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Veronica C. Silva

Unknown Publication
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?