When Symantec researchers become aware of a virus and have devised a fix for it, the company will be able to notify customers not only via e-mail and fax but in a 120-character SMS message that goes out to a company's security manager in real time, said Gary Ulaner, group product manager for Symantec's Enterprise Solution Division.
The optional service will fill in a gap for corporate customers in regions where Symantec has not offered a Platinum support service with a dedicated Symantec security specialist on call, Ulaner said in an interview here Wednesday. For current Platinum customers it will offer another option for round-the-clock notification of viruses.
"If you look at a typical administrator, they're rarely sitting at their desks waiting for e-mail," Ulaner said. And when a virus is on the loose anywhere in the world, time is of the essence in alerting users in the company and downloading a defence as soon as it is available. The SMS message will notify the administrator of the severity of the virus and direct him or her to the location on Symantec's site where more information or a fix is available.
Symantec has about 1000 corporate customers in Hong Kong, Ulaner said. Among other locations, it also has operations in South Korea, Japan, Australia, India, Taiwan and Singapore, as well as Latin America, the Middle East and Africa.
The service, code-named Symantec Alerting Service, has completed a test in Asia and will be available in the second quarter as an option for Symantec's Gold customers outside the US and Europe. It will be priced between $US250 and $US500 per year, Ulaner said.
Administrators will be able to customise how they want to be notified of a threat depending on the level of severity as defined by Symantec in five levels.