RIM silent on data outages in North America, UK

Problems affected unknown number of Wi-Fi-enabled BlackBerry devices

Some BlackBerry users in North America and the United Kingdom experienced data outages Monday and yesterday on Wi-Fi-equipped BlackBerries when not connected to Wi-Fi, according to user groups and some U.S. carriers.

The problems appeared to have ended late yesterday, but Research in Motion Ltd. (RIM) did not respond to inquiries or offer any immediate comments about the outage today RIM has been criticized in the past for not reporting or explaining outages, although it did offer a fairly lengthy explanation for a December data outage related to a BlackBerry Messenger update.

"Of all the RIM outages in recent years, the only one where they issued any official explanation was the Dec. 23 one," said Joe Sanders, a self-described "BlackBerry geek" who regularly communicates about BlackBerry matters with other users nationwide as a moderator on BlackBerryforum.com. He reported this week's outage on the Data Outages forum .

Sanders called this week's outages relatively minor compared to the December problem. "It wasn't everyone and not major, but there was a lot of complaining," said Sanders, who runs Master Image, a printing operation in Birmingham, Ala.

Data Outage News reported yesterday that the outages generally affected Wi-Fi-enabled BlackBerry devices when they were out of range of a Wi-Fi signal. The site noted that the affected users were connected via both BlackBerry Enterprise Server and BlackBerry Internet Service.

Sanders, who spoke to a number of users, said that voice and text services were unaffected. He also said at least four carriers in the U.S. had the problem, including his own carrier, AT&T, as well as T-Mobile USA, Verizon Wireless and Unicel, a small carrier. A Verizon Wireless spokesman, however, said that Verizon had no BlackBerry outages, while an AT&T spokeswoman said a small number of customers might have been affected. Both referred further questions to RIM.

T-Mobile acknowledged outages in a tweet sent out Tuesday .

Data Outage News said all North American carriers were affected, while Readwriteweb.com said users in the United Kingdom had experienced problems .

Sanders said he only noticed an outage on his BlackBerry Storm when he left a Wi-Fi zone and couldn't get data on the AT&T network.

He said it would be helpful if RIM communicated more about what happened but said users are used to minor outages and can usually find voice or text to use as a backup. "It's not a problem [if RIM doesn't report outages], because I know about the outage anyway," he said.

Tags smartphonesRIM BlackBerry

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Matt Hamblen

Computerworld (US)

Comments

Comments are now closed.

Latest News Articles

Most Popular Articles

Follow Us

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Resources

Best Deals on GoodGearGuide

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?