HP Services to cut costs by automation and offshore delivery

Its India delivery center may see an increase in staff, even as the company is cutting services staff overall

Hewlett-Packard's Enterprise Services business is counting on automation of its services and an expansion of its strategy to move work to low-cost offshore locations like India, to help cut costs and get more efficient, an executive of the company said on Wednesday.

The roll out of automation is also likely to be more efficient at the company's large offshore centers, said Robb Rasmussen, vice president and general manager for Best Shore Delivery of HP Enterprise Services on Wednesday.

"One of the most optimum places for automation is within an offshore location," Rasmussen said. The roll out of technology to automate a service, and the training of staff can be done more efficiently in these locations, as they have thousands of staff serving a large number of clients, he added.

HP said earlier this month that it was cutting 9,000 jobs over three years as it restructures its enterprise services business and automates the services it offers enterprise customers.

Some other companies such as Dell have also said they are introducing automation to make their services more efficient.

HP said it would invest US$1 billion in this connection, while also hiring 6,000 staff for the new services initiative, including some in services delivery.

In some offshore locations, including India, HP may however see net additions to the number of staff, Rasmussen said. The company is still hiring in India and some other offshore locations, and does not plan a reduction in staff in these countries, he added.

India is already the second largest location for HP's services business in terms of number of staff.

HP also has a majority-owned services subsidiary in Bangalore, called MphasiS, which became part of the company after its 2008 acquisition of Electronic Data Systems.

As its business grows, HP's enterprise services is having an increasing number of staff in offshore locations, Rasmussen said. The company has 14 offshore services centers across Asia, Eastern Europe and Latin America.

Customers are increasingly opting for an "India plus one" offshore delivery model, which includes near-shore delivery from locations in the customer's time zone, in addition to delivery from India, he added.

Automation will further drive down costs, as key services like applications management will be done with fewer people, Rasmussen said.

Join the PC World newsletter!

Error: Please check your email address.

Tags business issuesHewlett-Packard

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?