JPMorgan Chase's online banking site crashes

Bank blames 'technical issues' for ongoing Chase.com outage that may now be 18-hours-old

JPMorgan Chase is blaming "technical issues" for an outage to its online banking site that may well be one of the longest outages by a major provider in recent memory.

The bank, which has $2 trillion in assets, posted a message on its Chase.com portal asking customers to "log on later."

The bank said its online services were lost sometime "overnight" last night, and would not predict when they expect that the site will be restored.

ATMs, branches, and telephone call centers are not affected by the outage, though call center volume has increased, said Tom Kelly, a Chase spokesman.

The cause of the outage isn't clear, Kelly said. "It's a technical issue that we're dealing with."

Twitter postings about the outage have been fast and sometimes furious, and put various timeframes on the outage, some showing it may have started 18 hours or more hours ago.

Kelly couldn't pinpoint the outage start time but said he last used the site around 8 p.m. EDT.

"For a bank of Chase's size to be out this long is certainly unusual - this time of the day at least," said Emmett Higdon, an analyst at Forrester Research Com.

Higdon said that most such outages are caused conjunction with new rollouts or a new vendor being brought out, said Higdon.

Outages by major commercial operations aren't rare, but are usually limited to a few hours, he added.

Customer have been so sold on the idea on online functionality they are going to notice when you go down, said Higdon. If systems are "down for anything other than a short period of time would have a tremendous impact."

Tags JPMorgan Chasedisaster recoveryConfiguration / maintenanceapplicationse-commercehardware systemstwitterBusiness ContinuitysoftwareinternetForrester ResearchData Centere-business

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Patrick Thibodeau

Computerworld (US)

Comments

Comments are now closed.

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?