Get Remote Tech Support from Your GeekBuddy

Nothing beats a live human who can remotely connect to your PC 24/7. The new GeekBuddy service is a steal at $50/year.

Ever wish there was a magical computer genie that could help you install software, set up printers, remove viruses, and solve everyday problems?

Forget genies--what you need is a tech-savvy buddy, someone who can remotely connect to your PC for all your help and troubleshooting needs.

In my family, that person is me. Everyone else should check out Comodo's GeekBuddy, a new service that offers live, real-time help from a support technician--seven days a week.

GeekBuddy offers virus diagnosis and removal, PC tune-ups, software and printer setup, printer and PC troubleshooting, ID-theft protection, and even help setting up e-mail accounts.

All support sessions are chat-based, which I think is highly preferable to getting on the phone with someone who might be hard to understand (or hard of understanding). Chat may be slower overall, but ultimately I find it more productive.

The only wrinkle, of course, is if you're having a problem with your Internet connection, or the virus/malware you need to have eradicated somehow blocks the chat session. Both would prevent your "buddy" from establishing contact.

Still, GeekBuddy sounds like a winning proposition to me, especially for those users who don't have a friend or family member they can call on for help. The service costs $49.95 per year, which to my thinking is very reasonable, and you can try it free for 60 days (a pretty amazing trial period, IMHO).

Join the PC World newsletter!

Error: Please check your email address.

Tags tech supportInternet-based applications and servicesComodoConsumer Adviceinternet

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Rick Broida

PC World (US online)
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?