Logitech's February cash back hits limit in half a day

$300,000 of cashback refunds exhausted in 13 hours
Logitech's cashback Web site stopped accepting new claims at 1PM on February 1, 13 hours after the $300000 offer started.

Logitech's cashback Web site stopped accepting new claims at 1PM on February 1, 13 hours after the $300000 offer started.

Peripherals manufacturer Logitech has reported what it calls "unprecedented demand" for a cash-back offer it announced for the month of February on selected mice, keyboards and accessories. $300,000 of cash-back funds allocated to the offer was exhausted halfway through the first day of February.

The offer started at 12:00AM on February 1, and the Logitech claims Web site suspended claims as the $300,000 figure was reached before 1PM on the same day. Purchases from Australian-based online stores as well as retail outlets like Officeworks and Harvey Norman were eligible for the cash-back claim.

Update: Logitech Australia has told PC World Australia that over the 13.5 hours the Logitech cash-back promotion Web site was accepting claims, a total of 3,314 submissions were lodged and 8,369 product claims were made. On average, customers claimed 2.5 products each.

To reach the $300,000 cash-back limit, 15,037 Logitech M100 wired mice would have to have been purchased at Logitech's recommended retail price of $19.95. Nationwide electronics retailer Officeworks stocks the mouse for $14.97 — a theoretical total of over 20,000 mice required to reach the cash-back limit. The most expensive item offered in the cash-back, the $59.95 Logitech N100 notebook cooling pad, would require 5,004 units sold to reach the cash-back threshold. The same pad can be purchased from retail computer store PCDIY for $34, pushing the necessary number of units sold up to almost 9,000. Seven items were available for the 100% cash-back, ranging from keyboards and mice to headsets and laptop accessories.

The offer was widely publicised by Logitech on its Facebook page and quickly gained popularity on the OzBargain Web site, with over 4,000 click-throughs and over 1,200 comments.

The terms and conditions of Logitech's cash-back offer stated that business claims would be ineligible and claims for purchases of used products on eBay would not be accepted. A representative of Logitech Australia has been contacted for comment on the cash-back claim procedure.

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Campbell Simpson

Campbell Simpson

PC World
Topics: logitech

Comments

Shocklanced

1

I think you might want to re-read the T&C for the promo, certain web purchases are eligible, but they do not specify what qualifies and what does not, and there is a limit to the number per receipt, in fact there's a limit to the number per household.

Campbell Simpson

2

Hi Shocklanced,

Thanks for the heads-up. I've altered the article to clarify that it was only Web purchases of second-hand Logitech goods that were inevitable.

The limit per receipt is a little hazy in the terms and conditions - I've contacted Logitech to ask for clarification.

Thanks,

Campbell

Jenny

3

This is IT news? Company promotions?

Peter

4

Why they didn't just limit it to one unit per claim? If the check out email addresses of claimants I'm sure they'll find some anomalies. I'm sure the ACCC / Consumer Law people would be interested to look at this...

3314 claims overs the 13.5hrs with an average of 2.5 units per claim effectively means there was was unit claimed about every 6 minutes.

Comments are now closed.

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