More information must be made available to the Australian public about the National Broadband Network (NBN) through mass-market advertising and local information seminars, according to Digital Tasmania.
The consumer action group said that while the Tasmanian community has heard of the NBN, many residents are still unsure of specific details about the project or its rollout.
“Many in the Tasmanian community have heard of the NBN, but they know few other details," Digital Tasmania spokesperson, Andrew Connor, said.
"Even those who seek more details are often left confused over how they will connect to the NBN in terms of fibre or wireless and how to compare their current broadband plan with those the NBN will offer.
“At the end of the day, people want a straight answer.
"We acknowledge that circumstances may change as the rollout progresses, but more clarity in the rollout timeframe is key in helping consumers decide whether they should be committing to things like 24-month broadband contracts with an ISP.”
Connor addressed the house standing committee on infrastructure and communications inquiry into the rollout of the NBN, saying that while the organisation supports the NBN, they are concerned that the public are being left in the dark about what the rollout will mean for them.
“We fully support the NBN project and accept that it's a massive undertaking, but we are calling on the state and federal governments, NBN Co and the Retail Service Providers to make more information available to consumers so that they can have a better understanding of what the NBN can do for them,” he said.
The call for greater information comes as ACT senator Kate Lundy yesterday said that the NBN would drive opportunities for Australians wanting to work from home.
Follow Lisa Banks on Twitter: @CapricaStar
Follow Computerworld Australia on Twitter: @ComputerworldAU