Dell reaching out to fix PCs with faulty Intel chipset

Free motherboard replacement is being offered to customers who bought certain Dell computers

Dell on Wednesday said it will start reaching out directly to affected customers to replace motherboards in PCs with Intel's flawed Sandy Bridge chipset.

The company will offer a free motherboard replacement to customers who purchased the XPS 8300, Vostro 460, Alienware Aurora desktops or the Alienware M17x R3 laptop and received it prior to March 1. Some PCs could contain a faulty Intel chipset code-named Cougar Point as the systems were shipped prior to Dell becoming aware of the issue, the PC maker said.

"Our teams will begin contacting customers with affected motherboards this week to offer them a new replacement motherboard that corrects the Cougar Point chipset issue. The replacement motherboard and the associated service (service options may vary by region) will be provided to affected customers at no charge," the company said in a blog.

"We ... will work through these motherboard replacements over the next several weeks," the company said.

Intel in late January announced a design defect in the chipset, which was used in PCs alongside new Sandy Bridge processors, which were announced in early January. PC makers such as Dell, Hewlett-Packard and Lenovo halted shipment of PCs that paired Intel's latest Core i5 and i7 processors with the defective chipset. PC makers also provided remedies such as refunds or motherboard replacements to customers who had already purchased systems.

Intel said the Serial-ATA (SATA) controller within the defective chipset could degrade over time and could impact performance or functionality of storage devices such as hard drives.

Intel quickly fixed the problem and in mid-February started shipping new chipsets that corrected the error. New consumer and business laptops announced by Dell, HP, Lenovo and other PC makers are not affected by the issue.

Join the PC World newsletter!

Error: Please check your email address.

Tags Dellhardware systemsdesktop pcsComponentslaptopsintelMotherboards

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?