Developer pulled WP7 update tool at Microsoft request

The software giant told him the phones will become 'un-serviceable', he said

The developer of an unauthorized tool that Windows Phone 7 customers could use to force an update for their phones explained on Friday that he pulled the tool at Microsoft's request.

Microsoft told him that there were "several problems" with the tool and with "the manner in which it changes phones," developer Chris Walsh wrote on his blog.

"Despite the fact that all outward signs indicate the phone has been updated... Microsoft tells me otherwise," he wrote.

In addition, the company told him that the update will put the phones in a "non-serviceable state," he wrote.

Some people who have used the update tool successfully appear skeptical of Microsoft's explanation, judging from their comments on the blog. "Of course it puts the phone in an 'un-serviceable' state -- that's their way of saying that it takes the phone out of warranty," one commenter named Rick wrote.

Walsh released the tool on Monday. The move followed an ordeal stretching over a month during which Microsoft has faced numerous problems trying to deliver two updates to WP7 phones. Three of five models in the U.S. eligible to get the updates have yet to receive either.

On Wednesday, Walsh pulled the updater without explanation and Microsoft warned people against using it.

"If you attempt one of these workarounds, we can't say for sure what might happen to your phone because we haven't fully tested these homebrew techniques," Eric Hautala, general manager of customer experience engineering for Windows Phone, wrote in a blog post. He suggested the phones might become unusable.

This is the second time that Microsoft has asked Walsh to remove an unauthorized tool. He and two colleagues published software in November that would let people load applications onto the phones that aren't in the Marketplace. They later pulled the tool after Microsoft promised to do more to support developers and noted that the tool would become unusable with a future update.

Nancy Gohring covers mobile phones and cloud computing for The IDG News Service. Follow Nancy on Twitter at @idgnancy. Nancy's e-mail address is

Join the PC World newsletter!

Error: Please check your email address.

Tags consumer electronicsMicrosoftsmartphonesPhones

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Cool Tech

Crucial Ballistix Elite 32GB Kit (4 x 8GB) DDR4-3000 UDIMM

Learn more >

Gadgets & Things

Lexar® Professional 1000x microSDHC™/microSDXC™ UHS-II cards

Learn more >

Family Friendly

Lexar® JumpDrive® S57 USB 3.0 flash drive 

Learn more >

Stocking Stuffer

Plox Star Wars Death Star Levitating Bluetooth Speaker

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest News Articles


GGG Evaluation Team

Kathy Cassidy


First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni


For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell


The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi


The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott


My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?