Vodafone offering free SMS after Easter fail

Free SMS day applies to all Vodafone customers on Sunday 1 May and runs from 8:00am until 8.00pm

Besieged Vodafone will offer its customers free SMS messages for 12 hours on Sunday 1 May after a "technical fault" prevented users from sending and receiving text messages on Easter Sunday.

The "free SMS day" applies to all Vodafone customers on Sunday 1 May — though the offer is not for a full day and only runs from 8:00am until 8.00pm Australian Eastern Standard Time (AEST).

Vodafone was forced to apologise after its customers were unable to send and receive messages between 2.30pm and 9.15pm on Sunday 24 April due to a "technical fault".

"We apologise for the technical fault that occurred yesterday and resulted in many customers experiencing difficulties in sending and receiving text messages," said Vodafone spokesperson Cormac Hodgkinson in a blog post. "We know how important it is for you to remain in touch with your family and friends, so we will be offering a free SMS day to all Vodafone customers on Sunday, 1st May (8am-8.00pm AEST)."

A number of comments on the blog post were less than favourable towards the network, which has been dogged by infrastructure and poor service issues over the past few months. As an example, the free SMS offer is of no benefit to those on Vodafone plans with unlimited free SMS included.

"What good is paying for a service that never seems to be available. I want out of my contract now. I don't understand how you can charge customers for a service you aren't providing!"

"Calling it a free sms Day is a bit rich for 12 hours, as is 12 hours as compensation for 7 hours of no service."

"What about those people like myself who already have unlimited free SMS included in our plan? I gotta say this is a bit of a joke…You could just fix all the towers and give us some half decent reception."

"This is stupid, I'm on an unlimited plan. May as well offer free air for next Sunday."

Last year, the Vodafail Website was established to air concerns with poor network performance and coverage, while issues with the telco inspired a YouTube parody video last week called Vodafail: The Musical.

Join the PC World newsletter!

Error: Please check your email address.

Tags mobile phonesVodafailVodafonesmartphonesVodafone Hutchison Australia (VHA)

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Ross Catanzariti

Ross Catanzariti

Good Gear Guide
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?