Networking company NETGEAR today announced that it will offer a complimentary next business day, on-site hardware replacement service to its customers. This replacement service will be aimed at mid-size enterprise business customers and will cover many of the company's rack mount READYNAS products, as well as managed switching equipment and wireless controllers. However, it will only apply to equipment purchased after 1 July.
In a press release sent out today, Ryan Parker, managing director of NETGEAR in Australia and New Zealand stated that "NETGEAR’s next business day on-site hardware replacement service is raising the bar even higher and giving Australian businesses the confidence to focus on what is important to them -- their business". The service will come at no cost and be available for the first three years of a product's warranty period.
The list of products covered by next business day, on-site replacement can be found on Netgear's Web site: http://onsite.netgear.com/covered_products.htm.
The terms of the service agreement can be found here: http://onsite.netgear.com/pdf/NETGEAR_Onsite_HW_Replacement_Svc_Agrmt2-4july11.pdf