Sony pledges to repair faulty LCD TVs

Sony LCD TVs sold between July 2007 and December 2008 could "over-heat and ignite"

"A very limited number" of three 40in Sony BRAVIA LCD TV models sold during 2007 and 2008 could in rare cases "over-heat and ignite", emitting smoking and melting the TV's rear plastic casing. Sony has voluntarily initiated a repair program, with in-house inspections of possibly-affected televisions.

Sony today sent out a press release advising of the inspection and repair program, with the information also appearing on the Australian Competition and Consumer Comission's Product Safety Recalls Web site. A representative of Sony Australia was unable to confirm the number of televisions affected in Australia to GoodGearGuide, but a BusinessWeek report states that 1.6 million BRAVIA TVs worldwide are affected.

The problem is reportedly restricted to three models of BRAVIA TV in Australia, with the transformer for the television's fluorescent backlight the component at fault. Transformers are widely used in electrical devices to convert mains power voltage into lower operating voltages, and produce heat as a byproduct of imperfect conversion. Sony Australia technicians will repair affected televisions in-house if necessary so no replacement or loan TVs will be granted to customers.

The BRAVIA XBR, BRAVIA X3100, and BRAVIA W3100 affected represent the premium, mid-range and budget models within Sony's 2007-2008 model line-up respectively, with the top-of-the-line 40in BRAVIA XBR costing $3799 on its July 2007 release — flat-panel television prices have plummeted in recent years with a similarly-sized premium TV now costing less than $1500.

Sony will dispatch technicians to perform in-house inspections and repairs on customers' TVs. Any customer with a BRAVIA XBR, X3100 or W3100 who has either registered their product on the My Sony Web site or who has taken out a warranty through Sony will be contacted by letter, and any customer owning one of these TVs has been advised to contact Sony's Customer Support Centre on 1300 13 7669 to arrange an inspection. Unsurprisingly, the Product Safety Recalls Web site advises any customer with an abnormally-performing TV to immediately unplug it and contact Sony.

Join the PC World newsletter!

Error: Please check your email address.

Tags TVssony

Struggling for Christmas presents this year? Check out our Christmas Gift Guide for some top tech suggestions and more.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Campbell Simpson

Campbell Simpson

Good Gear Guide

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?