RIM: BlackBerry services affected, but not another outage

BlackBerry service in a number of countries was affected by an outage last month

Research In Motion said on Wednesday that it was investigating reports from some users who were experiencing delays.

"There is no system-wide outage, however we are investigating reports that some users in EMEIA (Europe, Middle East, India, and Africa) have experienced delays," RIM said in a statement.

The company said in an update later on Wednesday that services were operating normally in EMEIA, but did not provide details of what had caused the problem.

The service issue comes about a month after the company had outages of up to four days across North America, Latin America, and EMEIA.

RIM said last month that the service interruption was caused by a failure of a core switch within its infrastructure. Although the system was designed to failover to a backup switch, the failover did not function as previously tested, creating a large backlog of data that RIM had to clear.

The company faces a possible class action suit in Canada, demanding a refund of users' data plan charges during the outage.

A number of users on Wednesday reported problems with the BlackBerry service. One user said she and four other friends were getting slow responses, particularly on BlackBerry Messenger (BBM). Another user said "BlackBerry is disappointing right now" as BBM wasn't working properly.

The development comes a day after Google said it was pulling the plug on a native Gmail app for BlackBerry. The Internet giant said that from Nov. 22 it will end support for the Gmail App for BlackBerry, and has focused its efforts on building a great Gmail experience in the mobile browser.

Users may continue to use the app, if installed, but it will not be supported by Google, or available for download from Nov. 22. BlackBerry users can continue to access Gmail through the mobile web app at gmail.com in their BlackBerry web browser, Google said in a blog post on Tuesday.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com

Join the PC World newsletter!

Error: Please check your email address.

Tags telephonymobile applicationsresearch in motiontelecommunicationmobile

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?