Verizon says it doesn't use Carrier IQ software

Also, Carrier IQ has repeated its assertion that the mobile-phone software doesn't collect personal information

Verizon Wireless said Thursday it doesn't add to its phones any software from Carrier IQ, the company that has come under fire in the past few days for what some say amounts to spying on mobile phone users.

Also, Carrier IQ put out another statement clarifying what its software does, in an attempt to calm the uproar, which began when a security researcher published a report showing the software could be used to collect data such as user locations, keys pressed on phones and what applications are running. Phone users typically aren't aware that their phones have the software and they aren't able to turn it off.

Apple, AT&T, Sprint, HTC, Samsung and T-Mobile have said some of their phones use the software. Research In Motion and Nokia have said they don't load the software onto their phones.

On Twitter, Verizon spokesman Jeffrey Nelson wrote on Thursday: "We do not add Carrier IQ to our phones. We do not use other similar software on our devices."

Carrier IQ, meanwhile, continues to assert that it doesn't collect any private information about phone users. In a statement it reiterated that its software does not record, store or transmit the contents of text messages, emails, pictures, audio or video. It captures information such as whether an SMS was delivered and which applications drain the battery, the company said. It "vigorously disagrees" with people who allege that Carrier IQ violates wiretap laws.

On Wednesday, Al Franken, the U.S. senator from Minnesota, sent a letter to Carrier IQ asking it to respond to questions about what kind of personal information it collects about users without their knowledge. He suggested the company might violate privacy laws.

His letter followed Carrier IQ's threat to sue Trevor Eckhart, the researcher whose report kicked off the uproar. Carrier IQ has since withdrawn that threat and apologized for it.

Eckhart reported that Carrier IQ software runs on Verizon phones as well as those from RIM and Nokia. Developers have reported that they have some evidence that shows some Verizon phones run the software. Verizon did not immediately respond to a request for comment about those findings.

Nancy Gohring covers mobile phones and cloud computing for The IDG News Service. Follow Nancy on Twitter at @idgnancy. Nancy's e-mail address is Nancy_Gohring@idg.com

Join the PC World newsletter!

Error: Please check your email address.

Tags securityCarrier IQmobileVerizon Wirelessprivacy

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?