Non-US customers kept in dark as Zappos cleans up after data breach

Online clothing shop Zappos.com has reset the passwords of over 24 million customers following a security breach

Online shoe and apparel shop Zappos.com is advising over 24 million customers to change their passwords following a data breach, but its website is currently inaccessible to people outside the U.S.

Zappos employees received an email from CEO Tony Hsieh on Sunday, alerting them about a security breach that involved the online shop's customer database.

"We were recently the victim of a cyber attack by a criminal who gained access to parts of our internal network and systems through one of our servers in Kentucky. We are cooperating with law enforcement to undergo an exhaustive investigation," Hsieh said in the email.

Even though he assured everyone that no credit card details had been compromised, Hsieh revealed that the attacker had accessed customer records including names; email, billing and shipping addresses; phone numbers, and the last four digits of their credit card numbers.

The hacker also gained access to password hashes for the accounts registered on the website, prompting the company to reset everyone's access codes. Zappos is currently in the process of emailing its 24 million customers in order to notify them about the security breach and advise them to change their passwords.

The company also took the decision to shut off its phones, because the expected phone traffic generated by customers calling in would almost certainly exceed what its system can handle. Customer support is currently being provided through email and Twitter.

"Please create a new password by visiting Zappos.com and clicking on the 'Create a New Password' link in the upper right corner of the web site and follow the steps from there," the company said in its email to customers.

However, at the moment, non-US residents cannot access most of Zappos' website, leaving them unable to follow these instructions. "We are currently undergoing some system maintenance that has limited our international customers in accessing our website," the company said via Twitter.

Zappos advised its customers to change their login details on any other websites where they used the same password, to prevent hackers trying to access those accounts using the data they obtained during this breach.

It's not clear whether affected customers will be offered identity theft protection services or not. Zappos, which is a subsidiary of Amazon, did not immediately return a request for comment regarding this possibility.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Lucian Constantin

IDG News Service
Comments are now closed.

Latest News Articles

Most Popular Articles

Follow Us

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Resources

Best Deals on GoodGearGuide

Compare & Save

Deals powered by WhistleOut
WhistleOut

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?