Gmail outage likely hit several million on Thursday

The webmail service was out for more than an hour-and-a-half for 'less than' 1.38 percent of Gmail's users, according to Google

Google's Gmail webmail service was unavailable for more than 90 minutes on Thursday, an outage that may have affected almost 4.8 million users.

Google first acknowledged the problem around 11 a.m. U.S. Eastern Time, and declared it resolved at 12:40 p.m., saying it had affected "less than" 1.38 percent of the Google Mail user base.

Assuming the outage hit 1.37 percent of Gmail's approximately 350 million active users, then the total number of affected users would have been about 4.79 million.

Users impacted were unable to access their Gmail accounts, according to the Google Apps Status dashboard.

Earlier this week, an undetermined number of Google Spreadsheets users were affected for about two hours by a bug that displayed frequent CAPTCHA screens when they attempted to open files. CAPTCHA systems ask users to enter text they display in a box before giving them access to specific functionality in an application. The purpose is to make sure that the users are human beings and not machines that may attempt to misuse or abuse the application in question.

Gmail suffered an outage in mid-April that lasted more than one hour and may have impacted more than 33 million users.

Gmail is used by individuals and, as a component of the Google Apps email and collaboration suite, by organizations. Gmail is free as a standalone service and as part of the Standard and Education editions of Google Apps. The Google Apps for Business edition costs US$50 per user, per year, or $5 per user, per month for organizations that would rather renew their contracts monthly. More than 4 million businesses use Google Apps.

Reliability of cloud-based software is an ongoing concern for organizations, especially when a critical workplace tool like email is affected. Still, Google and other cloud software providers continue to steadily improve the performance and uptime of their products.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the PC World newsletter!

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?