MSN Messenger back up, but some buddy lists lost

Microsoft Corp. said Tuesday that its MSN Messenger online chat service is back up and running for all users. The only remaining problem is that about 1 percent of users will have to rebuild their buddy lists for the free instant messaging (IM) service.

"We are pleased to announce that the interruptions to the MSN Messenger Service have been resolved. All customers worldwide again have access to their MSN Messenger accounts, and more than 99 percent of all MSN Messenger customers have had their contact lists restored," MSN Vice President Richard Bray said in a statement.

"Due to unforeseen circumstances in the final restoration of data, we were unable to restore contact lists for a small number of MSN Messenger customers -- approximately 1 percent," Bray said. "Although these customers can log into MSN Messenger, they will not have their original contact lists available."

They can still add contacts as they normally would, Bray said. Those whose IM clients don't automatically rebuild their buddy lists will have to add names individually or import the names to create a new buddy list.

MSN suggests customers use MSN Messenger's help feature and click on "Add a Contact to Your List" for more information about what to do. Or they can contact MSN Messenger e-mail support at mmssupport@hotmail.com.

The service went down a week ago when a disk controller failed on a database server and the backup server had an error; approximately 12 million users with accounts stored on that server and its backup lost access to their buddy lists.

Although users could sometimes access MSN Messenger, they didn't have access to their buddy lists.

Join the PC World newsletter!

Error: Please check your email address.

Struggling for Christmas presents this year? Check out our Christmas Gift Guide for some top tech suggestions and more.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?