American Airlines flight attendants to use Galaxy Note devices

American Airlines plans to buy some 17,000 first-generation Samsung Galaxy Note devices for use by flight attendants on its planes

American Airlines said it plans to purchase about 17,000 first-generation Samsung Galaxy Note devices for use by cabin crew members during flights.

Flight attendants will use the combination smartphone/tablet to record passengers' meal and beverage preferences, and to access information such as customer names, seat numbers and special assistance needs. The airline will begin deploying the devices later this year and expects to continue the rollout through mid-2013.

American decided to use Galaxy Notes after completing a pilot program in which 40 flight attendants tested several devices and gave feedback about their preferences.

According to the airline, the testers liked the Note's thin design, its security features and its HD display. They also liked the fact that they could hold the device in one hand and easily slip it into a pocket.

American Airlines CIO Maya Leibman said the Note rollout is part of a corporate program that includes pioneering new technologies "to build a new American and return to industry leadership."

As part of this initiative, the airline will also expand the use of tablets in the cockpit during all phases of flights; American is the first commercial airline to receive FAA approval to do that.

Eventually, American hopes that crew members will be able to use tablets to give passengers timely information about connecting gates, flight delays and weather issues.

This version of this story was originally published in Computerworld's print edition. It was adapted from an article that appeared earlier on Computerworld.com.

Read more about mobile/wireless in Computerworld's Mobile/Wireless Topic Center.

Recommended

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Matt Hamblen

Computerworld (US)

Comments

Comments are now closed.

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?