Apple acknowledges iPhone 5 purple haze, tells users to shield lens or change camera position

A public response from the company explains the purple haze issue spotted in iPhone 5 cameras, provides solution (sort of)

Apple has publicly responded to iPhone 5 owners' concerns about a purple haze (also described as fringing, halo, flare) issue spotted in photographs taken with the device.

Last week, Apple support staff responded to complaints in a private email, telling the customer that the purple fringing is "normal behaviour for the iPhone 5's camera."

Now, in a support document published on Apple's website, the company describes the symptoms of the problem as: "A purplish or other coloured flare, haze, or spot is images from out-of-scene bright light sources during still image or video capture."

"Most small cameras, including those in every generation of iPhone, may exhibit some form of flare at the edge of the frame when capturing an image with out-of-scene light sources," Apple writes. "This can happen when a light source is positioned at an angle (usually just outside the field of view) so that it causes a reflection off the surfaces inside the camera module and onto the camera sensor."

"Moving the camera slightly to change the position at which the bright light is entering the lens, or shielding the lens with your hand, should minimize or eliminate the effect," Apple concludes.

See also:

The iPhone 5's problem with purple haze Analysis finds toxic chemicals in Apple's iPhone 5 are 'low concern' Foxconn denies strike, says iPhone 5 production is on track

Join the PC World newsletter!

Error: Please check your email address.

Struggling for Christmas presents this year? Check out our Christmas Gift Guide for some top tech suggestions and more.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Ashleigh Allsopp

Macworld U.K.

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?