Twitter error leads to reset passwords, confusion among users

An administrative error, not a wide-scale compromise, caused Twitter to reset passwords, the company stated
  • (IDG News Service)
  • — 08 November, 2012 17:55

Because of an administrative error, Twitter inadvertently reset the passwords for an undetermined portion of its user base.

A compromised account prompted Twitter to change a certain number of passwords, though the company accidentally reset the passwords to a larger number of users than it needed to, according to a statement the company issued Thursday on its status page. A company spokeswoman declined to provide additional information about the situation.

"In this case, we unintentionally reset passwords of a larger number of accounts, beyond those that we believed to have been compromised," the statement read. Twitter provided no details as to how many of its 500 million users were required to reset their passwords.

Email from Twitter was sent to some users early Thursday morning, Eastern Time. "Twitter believes that your account may have been compromised by a website or service not associated with Twitter. We've reset your password to prevent others from accessing your account," the email read.

The notice left many users perplexed as to if it was a real request, or a forgery from online tricksters. Initially, Twitter offered no additional information on its status page or company blog about the email and what prompted it. A Twitter representative offered no additional information beyond an update posted late morning EST on its status page.

The email provided a link to an SSL (Secure Socket Layer) password reset page on Twitter, as well as to a page where users could check what third-party applications have access to their Twitter accounts. The reset page would not let users reuse their old passwords. Twitter provides access to third-party applications with the permission of its users.

Joab Jackson covers enterprise software and general technology breaking news for The IDG News Service. Follow Joab on Twitter at @Joab_Jackson. Joab's e-mail address is Joab_Jackson@idg.com

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Joab Jackson

IDG News Service
Topics: Internet-based applications and services, twitter, internet, social media
Comments are now closed.

Latest News Articles

Most Popular Articles

Follow Us

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Resources

Best Deals on GoodGearGuide

Compare & Save

Deals powered by WhistleOut
WhistleOut

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?