Users see random reboots on two Windows Phone 8 smartphones

Problems focused on Nokia's Lumia 920 and HTC's 8X

Hundreds of early users of two Windows Phone 8 smartphones have complained of recurring and random reboots on Nokia's Lumia 920 and the HTC 8X smartphones.

More than 65 similar posts had been filed by users on a Microsoft support forum early Monday, while 165 complaint posts were made at the Windows Phone Central forum.

Many complaints blamed the Windows Phone 8 mobile operating system for the reboots, although some users said Microsoft Support personnel had suggested the problem could be related to running a Skype preview app or to running Internet Explorer on the phones.

Microsoft officials could not be reached to comment.

However, Microsoft Support suggested to one user in the forum named Sweendog_99 to uninstall the Skype preview app, then clear the Internet Explorer history and reset the phone.

Sweendog_99 responded on the forum that taking the steps might have worked since he didn't have any reboots afterward -- that he noticed. However, for many of the users, the reboots happen while the phones are idle and no apps are being actively used.

HTC and Nokia could not be reached for comment, although Nokia told users to reset their phones by turning them off, removing the SIM card and waiting 10 minutes before re-inserting the SIM and then turning on the phone again.

The problems seem to be related to both the Lumia 920 and the HTC 8X phones running on a variety of carriers in both the U.S. and Europe and on both phones regardless of the whether the apps were factory-installed or installed by the user.

Some of the complaints go back to early November, but continued Monday. "Be thankful you're only getting reboots," Martinmc78 told other users on the Windows Phone Central Forum on Monday. He said that since Friday he has been having major problems, including reboots on his HTC 8X on O2 in the UK, SIM errors, messaging not working and more.

Some complaints have also noted battery problems, and possibly phone connection problems to the cellular network. JGraves4480 said early Monday that he went out of town and lost all of his data outside of his home town on a Verizon Wireless HTC 8X. "I'm just wondering if the phones are losing connection with the cell system, causing issues," JGraves 4480 said.

A user named Nicooke on Windows Phone Central said HTC agreed to swap out his 8X because of the reboot problems, but said it would take more than a week to do so. "Just wish they would come out and say what the issue is," Nicooke said.

Matt Hamblen covers mobile and wireless, smartphones and other handhelds, and wireless networking for Computerworld. Follow Matt on Twitter at @matthamblen or subscribe to Matt's RSS feed. His email address is mhamblen@computerworld.com.

See more by Matt Hamblen on Computerworld.com.

Read more about smartphones in Computerworld's Smartphones Topic Center.

Join the PC World newsletter!

Error: Please check your email address.

Tags consumer electronicsskypehtcMicrosoftsmartphonesNokiamobile apps

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Matt Hamblen

Computerworld (US)
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?