Microsoft readies fix for Windows Phone 8 random reboots

An over-the-air software update is coming next month, Microsoft said

Microsoft plans to issue an over-the-air fix next month for a problem that has caused some Windows Phone 8 handsets to reboot themselves unexpectedly.

Hundreds of users of the Nokia Lumia 920 and HTC 8X smartphones have reported on Internet forums that their phones were repeatedly and spontaneously rebooting. The reports identified several different mobile operators in the U.S. and Europe. The forums didn't identify a consistent culprit for the problem.

Microsoft said on Tuesday it has found the cause of the problem and plans to deliver a software update next month to solve it.

"We're continuing to investigate some reports of phones rebooting and have identified a cause with our partners. We are working to get an over-the-air update out in December," Microsoft said.

The two phones were among the first products announced with Windows Phone 8, Microsoft's latest and most high-profile entry into a smartphone industry dominated by Apple's iOS and Google's Android. The stakes are high for Microsoft and the phone makers, especially Nokia, which has committed itself to the Windows Phone ecosystem.

Stephen Lawson covers mobile, storage and networking technologies for The IDG News Service. Follow Stephen on Twitter at @sdlawsonmedia. Stephen's e-mail address is stephen_lawson@idg.com

Tags htcconsumer electronicsMicrosoftMobile OSesNokiasmartphonesmobileWindows Phone

Recommended

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Stephen Lawson

IDG News Service

Comments

Comments are now closed.

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?