BigPond afloat, but users not compensated

Blaming the halt in the service on a software glitch in the authentication server, BigPond was down from 7pm to 3am on Wednesday, June 13 and again from 8.30am to 4pm the following day.

While Telstra spokesperson Stuart Gray says the software has been fixed, he admits they haven't yet discovered the root of the problem.

"We are currently speaking to the vendors of the software and there will be a full-scale investigation into the problem," said Gray.

According to Gray, the frequent drop outs in the service were caused by a different problem, this time with the mail server, but he insists the fault was fixed last Friday, 8 June.

Customers hoping to receive compensation will be further frustrated to find that Telstra will be refusing any claims unless the customer is on a business contract.

"For our home customers, there will be no rebate offered -- they must pay for any cost of using the service. It is different for business customers but if they want a rebate they will have to apply and outline exactly what they have they lost," said Gray.

Unfortunately the compensation will not cover the many small business customers who are signed to a home contract.

Join the PC World newsletter!

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Natalie Hambly

PC World

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?