Salesforce.com 'aggressively investigating' database error

Salesforce.com has long used Oracle under the hood, but is also embracing other database technologies

Salesforce.com is "aggressively investigating" a database software error that led to temporary performance problems in part of its infrastructure.

The performance degradation cropped up early Wednesday in Salesforce.com's NA12 zone and resolved shortly thereafter, according to a notice on the vendor's public system monitoring website.

Technicians determined that "the issue was isolated to a database software error, which caused a portion [of] the NA12 database tier to stop servicing requests," according to the site. "The affected portion of the database tier was temporarily removed from service and normal performance was restored."

Now, Salesforce.com's teams are "aggressively investigating the database software errors with the vendor," the notice adds. While the vendor wasn't named, Salesforce.com has long used Oracle's database as a core part of its infrastructure. Salesforce.com couldn't immediately be reached for comment on Wednesday.

Salesforce.com's system also experienced some database-related performance issues on Tuesday, according to other notices on the Trust site.

One problem concerned "an index creation process which caused resource contention on the NA4 database tier," the site states. Another problem that affected the NA9 database tier cropped up due to "an unexpected fault with our database code," Salesforce.com said.

Both issues were resolved quickly, according to the monitoring site.

There has been speculation Salesforce.com is interested in migrating away from Oracle, either in whole or in part.

The company has certainly made moves that suggest as much. For one thing, it has started contributing to the Apache HBase project. In addition, last year Salesforce.com announced it would hire around 50 people to work on a "huge PostgreSQL project." Salesforce.com's acquisition of Heroku also gave it Postgres-based database technology.

"The time isn't that far out when NoSQL and NewSQL systems will match or surpass Oracle's practical reliability for scale-out applications," said analyst Curt Monash of Monash Research. "They may already beat Oracle on planned downtime. Superiority in unplanned downtime is on its way as well. But for now, Oracle's much greater maturity somewhat outweighs the newer products' simpler architectures."

"Anyhow, it's been obvious for several years that Salesforce.com wants to move away from Oracle, plans to move away from Oracle, and is indeed moving away from Oracle," Monash added. "But it doesn't seem to be in a great hurry to finish the job."

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com

Tags Internet-based applications and servicesapplicationsdatabasesSalesforce.comsoftwareinternetcloud computingherokuOracle

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service

Comments

Comments are now closed.

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?